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Vodafone Customer Care

Hi readers,
Posted below is the email which i sent to Vodafone customer care today, let us see if they ever get back.


----- Original Message -----
From: Murtuza
To: corpcare.chennai@vodafone.com ; corpcare.chennai@vodafone.in
Cc: letters@thehindu.co.in ; thehindu@vsnl.com ; editor@deccanmail.com ; info@deccanmail.com ; toieeditorial@timesgroup.com ; readers.freviances@timesgroup.com
Sent: Friday, May 02, 2008 6:41 PM
Subject: Charged for International SMS
Hello,

I am writing to you with regard to the Vodafone connection 9884487884 which I hold with you all.
I have been charged Rs. 25 for international sms which claims to be sent from my number.
I called in your vodafone customer care who start the conversation with "I am happy to assist you" but land up not assisting us customers in one single way.

I want to make it very clear that I had not sent a single international sms from my phone and how in the world can you charge me for something which I have not done, this is really disgusting. One cannot believe a mistake so grave from such a big corporate house.

I would also want to inform you that something similar had happend in the February 2008 month bill as well, wherin I was charged for 3 international sms's which I did not send.

This seems to be an issue with your server or system.
In Feb 2008 when i had called in, I was promised that I would be reimbursed R.s 15 for these 3 International sms. This reimbursment or refund never happend, anyway.

And now again this Rs.25 issue. Immensely saddening. I just happened to go through my bill this month & noticed these charges, I dont know how many times earlier you would have charged me in such a manner.
This is totallly not acceptable. An issue i should have brought forth long back.

I have been a loyal customer of yours for the last 4 years & now this is beyond my tolerance. I am not concerned about paying you Rs. 40 (25+15), my concern here is that why should you charge customers for something which they have not done. I am not sure if again next month you would bill me for such unruly charges.

I am marking a copy of my email to "The Hindu" Newspaper, "Deccan Chronicle" , "The Times Of India" & "the Indian Express"
This messege has also been posted on http://www.consumercomplaints.in/ for Consumer Complaints.

You can view it here http://www.consumercomplaints.in/complaints/vodafone-c45085.html

The progress of this email will also be posted on my blog murtuzahk.blogspot.com, so the whole world can know how you actually take further steps to resolve my greviances.

In anticiaption of your prompt response.

Thank you,
Murtuza.H.K

My First Blog

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